How can I pause my contribution form?
During fundraising blackout periods or other cases where you need to pause fundraising for a specific period. You can temporarily disable your forms and display a custom message to inform donors that contributions are not being accepted. This helps avoid confusion about why they can't donate or find your contribution page. When a form is paused, any recurring contributions tied to it will also be paused until the form is resumed.
- To pause your form(s), navigate to the Contribution Pages tab, select the three dots to the right of your page, and select Pause Page from the drop down.
- A Pause side panel will appear. From here you should include a custom message addressed to your donors. You can include why the form is not accessible at this time as well as when it will be unpaused. You can include any custom language as you see fit.
Remember to select pause form at the bottom to save the message!Once you have saved the pause message, you will know that the form is paused as an orange pause icon appears at the top of the form editor. Click the three dots again and select from the dropdown menu to edit pause message or resume / unpause the form.
To manage or pause more than one at once:
- From the Contribution Forms tab, select one, several, or all forms that you would like to edit
- Select the Actions dropdown and select Pause Forms to edit your pause message for these forms and set to pause all the selected forms
- Enter your preferred message for all of these forms and finally select the Pause Forms button
You can also see which forms are paused by scrolling to the bottom of the forms list just above your deactivated forms.