Can I refund Electables?

Hopefully, you will not need to issue a refund for an Electables contribution but there may come a time when it is unavoidable (ex: your donor's Electable contribution puts them over the maximum contribution limit for your campaign). Any Admin user in your Numero platform has the ability to process the below refund options for Electables contributions: 

Option 1: Refund the donor and burn (remove) the Electable from their wallet

Use this option if you want to refund the donor their full contribution and you DO NOT want them to keep the NFT once refunded. 

First, you'll need to issue the refund. Select the orange issue refund button (again you'll need to be an Admin to complete this process). See our How do I issue a Numero refund? article for more information on how to issue a Numero refund. 

Second, you'll need to revoke the NFT claim by selecting the Revoke NFT Claim button. Note this button will not be available to select until the refund has been issued. 

Option 2: Refund the donor and let them keep the Electable in their wallet

This is a good option if you want to retain the ability to refund the donor, but want them to be able to keep their NFT. To do this, just process the refund as detailed in this article: How do I issue a Numero refund? and the donor will be allowed to keep their NFT. DO NOT also select the Revoke NFT Claim button or the donor will lose access to their NFT. Please note that your donor does receive an automated email letting them know that a refund has been processed and they may have questions as to whether they get to keep their NFT. As such, we recommend letting the donor know ahead of time that you'll be refunding their Electables contribution but that they get to keep their NFT. 

Option 3: No Refunds

You also have the option to not allow refunds on these forms. The downside of this option is of course that you can't refund the contribution if the donor is over the limit, the contribution was made in error, etc. However, if you feel that Options 1 and 2 threaten the integrity of the NFT, then you could opt to not allow refunds.