How do I cancel recurring contributions?

Admin users in your account can cancel a recurring contribution directly from the platform following the instructions below:

1. Navigate to your Recurrences tab and click on the three dots in the row of the recurring contribution that you want to cancel, and click the Cancel Recurrence dropdown option 

2. Confirm the cancelation by typing in "Cancel [$x ] Recurrence from [x contact]" then click the red Cancel Recurrence button

The donor will receive an email confirmation that the recurrence has been cancelled. If you also need to refund the most recent recurrence in the series, click here to learn how to issue a refund directly from the platform.