How Many Soft Bounces is an Email Address Allowed?

For Numero Comms- Email Broadcast accounts, your ability to reach your contact's inboxes is dependent on the health of your IP and your domain which are dependent on you continually practicing good email hygiene. This includes continually removing email addresses that are not actively engaging with your committee from your audiences. 

One way Numero helps you do this is by monitoring and actively removing your  repeat soft bouncers from your broadcast audiences. Numero will allow a certain number of soft bounces depending on the bounce reason before we automatically archive the email, preventing you from emailing the contact further at that particular email address. 

The chart below details the number of soft bounces we'll allow per email address before archiving the email. You will be able to override an archived email by manually opting an email address back in on the contact's profile ( instructions) but this action should only be taken if the contact explicitly states they wish to be opted back in. 

We will not auto-archive email addresses for any of the following soft bounce reasons: